At KICKZONEO, we understand the importance of delivering your carefully selected footwear promptly and securely. Whether you're seeking everyday comfort, performance-driven athletic styles, or sophisticated formal options, our team ensures your order is processed with precision. All items undergo thorough quality checks before being carefully packaged to withstand transit. We partner with trusted carriers to provide reliable delivery services tailored to diverse lifestyles and needs.
Orders are typically processed within 1-3 business days (excluding weekends and holidays). Delivery timelines vary based on your location and selected shipping method. While most shipments arrive within the estimated window, occasional delays due to carrier logistics or unforeseen circumstances may occur. Seasonal peaks may also extend processing times slightly—rest assured, we’ll notify you if significant delays arise.
We offer transparent pricing with options to suit your budget:
Standard Shipping (10-15 Business Days): $15 for orders totaling $0-$60.
Free Shipping (10-15 Business Days): Automatically applied to orders of $60 or more.
*Business days exclude weekends and public holidays. Shipping fees are calculated at checkout based on your order total.
We currently ship to most countries across North America, Europe, and select regions in Asia and Oceania. Due to logistical constraints, some remote areas or specific territories may not be serviceable. During checkout, enter your address to confirm availability. For inquiries about unlisted destinations, contact [email protected].
Once your order ships, you’ll receive a confirmation email with a tracking number and a link to monitor its progress. For consolidated orders with multiple items, tracking updates may reflect partial shipments. If you encounter issues accessing tracking details, our support team can assist via [email protected].
While rare, delays or lost packages can occur due to carrier disruptions. If your shipment exceeds the estimated delivery window without updates, contact us at [email protected] with your order number. We’ll collaborate with the carrier to locate your package or arrange a replacement/refund per our Refund Policy.
International orders may incur customs fees, taxes, or import duties determined by your local regulations. These charges are the customer’s responsibility and are not included in the order total or shipping fees. We recommend checking with your country’s customs office to estimate potential costs. Note that refusal to pay these fees may result in package return or abandonment.
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