You may cancel your order at any time before it has been shipped. Once your cancellation request is processed, a full refund will be issued to your original payment method. Please note that orders already in transit cannot be canceled. To cancel an order, please contact our customer service team immediately after placing your order. Processing times for cancellations may vary depending on our order fulfillment schedule, but we strive to handle all requests within 24 hours during business days.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging with all tags attached. A valid proof of purchase (receipt or order confirmation) is required for all returns. Some items may be exempt from returns due to hygiene reasons or product nature (e.g., personalized items). Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days. The exact processing time may vary depending on your financial institution. Please note that shipping costs are non-refundable unless the return is due to our error (e.g., wrong item shipped or defective product).
If you haven't received your refund within the expected timeframe, first check your bank account again. Then contact your credit card company as it may take some time before your refund is officially posted. Next, contact your bank as there is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund, please contact us with your order details and we will investigate the matter. We recommend keeping all communication regarding your return for reference.
If you have any questions about our Returns and Refunds Policy, please don't hesitate to contact us:
Company Name: KickZone
Address: 6007 Applegate Lane, Louisville, KY
Email: [email protected]
Phone: +1 908 479 9101
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM EST, excluding public holidays. We aim to respond to all inquiries within 24-48 hours during business days.
