You may cancel your order at any time before it has been shipped. Once your cancellation request is processed, a full refund will be issued to your original payment method. Please note that orders already in transit cannot be canceled. To cancel an order, please contact our customer service team as soon as possible with your order details. Refunds for canceled orders typically appear in your account within 5-7 business days, depending on your financial institution's processing time.
We accept returns within 30 days of the original purchase date. To be eligible for a return, items must be unused, in their original packaging, and accompanied by a valid proof of purchase (receipt or order confirmation). Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item. To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number may not be processed. Customers are responsible for return shipping costs unless the return is due to our error.
Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund. If approved, your refund will be processed to your original payment method. Please allow 3-5 business days for the refund to appear in your account after processing. The exact timing depends on your payment provider's policies. Some sale items or customized products may not be eligible for refunds unless they arrive damaged or defective. Shipping costs are non-refundable unless the return is a result of our error.
If you haven't received your refund within the expected timeframe, please first check your bank account again and contact your credit card company or payment provider, as it may take some time before your refund is officially posted. If you've done this and still have not received your refund, please contact us with your order details and we will investigate the matter. We may require additional information from you to resolve any refund discrepancies. In cases where a refund was issued but not received, we will work with your financial institution to trace the transaction.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
Company Name: KickZone
Address: 6007 Applegate Lane, Louisville, KY
Email: [email protected]
Phone: +1 908 479 9101
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM EST, excluding major holidays.
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